Freq Asked Questions

Billing and Ordering
Q.How will my package arrive?
A.Your package will arrive by priority mail from USPS unless otherwise noted. All packages will be insured and you will receive a delivery confirmation via e-mail and you will have to sign for your package when it arrives.

Q.Do you ship to Canada?
A.Yes, we will be happy to ship to Canada. Simply place your order and you will be quoted by via e-mail on the price for shipping it before your order is processed.

Q.What type of payment do you accept?
A.We accept Visa, Master Card, AMEX, Discover, PayPal and Money Orders.

Q.How are your items shipped and what is the cost?
A.

The pottery will be shipped USPS Priority Mail or otherwise noted UPS ground. Insurance is included in the cost. All shipping costs are based on insurance and delivery confirmation, and other packing costs. Please note if you are out of the country customers, you will get a quote for shipping confirmation before your order is processed. Shipping costs are as follows for USA residents:

Less than $25

$9.00

$25 - $50

$11.00

$51 - $100

$13.00

$101 - $150

$16.00

$151 - $200

$19.00

$201 - $250

$22.00

Over $250.00

Quoted via email

Insurance Fees

(Included in above fee unless otherwise noted)

Insurance Coverage Per Box

Fee included in above S&H charges

$0.01 to $50.00

$1.30

50.01 to 100.00

$2.20

100.01 to 200.00

$3.20

200.01 to 300.00

$4.20

300.01 to 400.00

$5.20


Q.What is your return policy?
A.

Artistic Pottery will be happy to exchange your purchase within 7 business days under the condition that the pottery is unused and the factory sticker is still intact.

Customers are responsible for shipping costs associated with the exchange.

If your pottery is damaged in shipping. Please contact Artistic Polish Pottery and we will contact you with insturctions on what to do.


Q.Is your site secure for ordering and customer information?
A.

Yes, we use the latest and most secure technology. We have a SSL certificate.

All personal information collected by Artistic Polish Pottery is purely confidential and it is not shared by other parties.

Site Security
We care about your protection and privacy. You can rest assured that your financial and personally identifiable information are handled with the utmost care. artisticpolishpottery.com protects your order information through the use of secure socket layer (SSL) technology. SSL encrypts (scrambles) your order information so that it cannot be read by anyone other than us. The lock in the lower right corner of the billing information page indicates that the billing information submitted on the order form is secure. Financial information is used to obtain payment for products, services shipping and handling. Your financial information is not shared with any unaffiliated company.

Artistic Polish Pottery.com makes no representations of the security of any site accessed/linked from our website. We have no responsibility or liability for your visitation to, and the data collection and use practices of those websites. We encourage you to acquaint yourself with the privacy protection policies of each company before disclosing any information.

Care and Use
Q.Should I put a trivet under the pottery when I take it out of the oven?
A.Absolutely, you should use a trivet or an oven mitt when you take the hot pottery out of the oven.

Q.How do I care for my pottery?
A.

The pottery is oven, dishwasher, microwave and oven safe. From freezer to oven, make sure you place it at room temperature before putting it in the oven. You may use detergant and abrasive if necessary.


Q.Is the pottery safe to eat on?
A.Yes, all of the paints and glazes are lead and cadmium free. They are also FDA approved. All of the pottery is of first quality and hand picked by Artistic Polish Pottery.

General Questions
Q.Are you a wholesaler?
A.No, we are a retail internet based company.

Q.What are U4 Patterns and why do they command a higher price?
A.

U4 patterns are sought after designes that are created by Signature Artistans at the factory. The U4 patterns have become more expensive to produce because of the intricacy and pattern designs; it is Ceramika Artystyczna and thus time consuming to create each piece. Therefore, the U4 pieces result in a higher demand from collectors.

The U4 patterns will be identified on our website and they will be 30% more.


Q.Why is your inventory limited on multiple patterns?
A.Ceramika Artystyczna has created over 3,000 patterns between traditional and signature pieces. The pottery is in high demand and the artisians are working hard to meet the demand. Therefore, this makes the patterns highly sought after.

Q.How do I know that my pottery is authentic and quality one?
A.Artistic Pottery hand selects each piece and it is guaranteed first quality. Artistic Pottery is an authentic Ceramika Artystyczna retailer.

Q.Are all of the patterns, size and colors consistant?
A.

Please make special note that these are hand painted pieces of art. Slight variations in pattern and color are characteristic of the pottery. Also, all sizes are approximate.


Q.Do collectors collect all of the same pattern?
A.No. If you like one pattern, keep in mind that there are hundreds of different patterns to choose from. The beauty about Polish pottery is that you can mix and match other patterns. You don't have to have the same pattern!

Q.Where do you get your pottery?
A.

We get our pottery from an authorized Ceramika Artystyczna dealer in the United States, the Zanger Company. The pottery comes from Boleslawiec, Poland.


Q.My pottery has a crack in it or it broke, what do I do?
A.To our loyal customer, we are not responsible for the wear and tear of the pottery or if it was dropped.


Q. How long have you been in business?
A. Eight years.
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